Browsing Gastronomi ve Mutfak Sanatları Bölümü / Department of Gastronomy & Culinary Arts by WOS "WOS:000462797100009"
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Conflict management styles of professional tour guides: a cluster analysis
(Tourism Management Perspectives, 2019)Professional tour guides play an important role in tourist satisfaction and the business success of tour agencies/operators, since they are directly in contact with tourists and are responsible for managing the tours. ...