Operations management for double-ended queues

Abstract

In this paper we have presented the double-ended queueing model with its generic form, abstract modeling extensions, different types of controls to be assumed by the management of the system, as well as optimization via various methodologies. Since its inception in 1950s, double-ended queuing model has had widespread use and recently it is observed that literature is focusing on social welfare perspectives on queues under strategically acting customers and enhanced information exchange due to advanced technology. It is also reviewed that for the complex and analytically tractable versions of double-ended queues it is possible to obtain approximate or near-optimal results via methodologies such as simulation and fluid and diffusion approximations.