Turizm sektöründe üst düzey yöneticilerin perspektifinden çevik liderlik

Abstract

Turizm sektöründe çevik liderlik, dinamik müşteri talepleri ve piyasa koşullarına hızla adapte olabilen, yenilikçi çözümler geliştiren, esnek ve öngörülü bir yönetim yaklaşımını temsil eder. Bu çalışmanın temel amacı, turizm sektöründe görev yapan üst düzey otel yöneticilerinin liderlik algısını belirlemektir. Bu doğrultuda, Antalya'da bulunan beş yıldızlı bir otelde görev yapan 8 yönetici ile görüşmeler gerçekleştirilmiştir. Görüşme formundaki dört açık uçlu soru, literatüre dayalı olarak ve uzman görüşleri alınarak hazırlanmıştır. Görüşmeler, 25 ile 40 dakika arasında sürmüş ve yüz yüze yapılmıştır. Çalışmada, nitel araştırma yöntemi kullanılarak yarı yapılandırılmış görüşmeler yapılmış ve bu görüşmelerden elde edilen veriler içerik analizi yöntemi ile incelenmiştir. Bu çalışmada, turizm sektöründe görev yapan üst düzey yöneticilerin çevik liderlik yaklaşımları incelenmiş olup yöneticilerin görüş ve önerileri doğrultusunda otellerin değişen çevre koşullarına uyum sağlaması için çevik liderlik anlayışına dayalı bir model geliştirilmiştir. Bulgulara dayalı olarak önerilerde bulunulmuştur. Agile leadership in the tourism sector represents a management approach that is flexible, proactive, and capable of quickly adapting to dynamic customer demands and market conditions while developing innovative solutions. The main purpose of this study is to determine the leadership perception of senior hotel managers working in the tourism sector. In this regard, interviews were held with 8 managers working in a five-star hotel in Antalya. The four open-ended questions in the interview form were prepared based on the literature and taking expert opinions. Interviews lasted between 25 and 40 minutes and were conducted face to face. In the study, semi-structured interviews were conducted using the qualitative research method and the data obtained from these interviews were examined using the content analysis method. In this study, the agile leadership approaches of senior managers working in the tourism sector were examined and, in line with the opinions and suggestions of the managers, a model based on the agile leadership approach was developed for hotels to adapt to changing environmental conditions. Recommendations are provided based on the findings. Key Words: Tourism Sector, Hotel Management, Senior Executives, Agile

Agile leadership in the tourism sector represents a management approach that is flexible, proactive, and capable of quickly adapting to dynamic customer demands and market conditions while developing innovative solutions. The main purpose of this study is to determine the leadership perception of senior hotel managers working in the tourism sector. In this regard, interviews were held with 8 managers working in a five-star hotel in Antalya. The four open-ended questions in the interview form were prepared based on the literature and taking expert opinions. Interviews lasted between 25 and 40 minutes and were conducted face to face. In the study, semistructured interviews were conducted using the qualitative research method and the data obtained from these interviews were examined using the content analysis method. In this study, the agile leadership approaches of senior managers working in the tourism sector were examined and, in line with the opinions and suggestions of the managers, a model based on the agile leadership approach was developed for hotels to adapt to changing environmental conditions. Recommendations are provided based on the findings.