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Soft computing based e-commerce website service quality index measurement
(Elsevier, 2023)
It is observed that there is a need for a quality measurement template system that is easy to understand, effective,
easily updated according to different requests, contains enough variables, and gives fast results, which ...
Determining the customer satisfaction index for civil aviation organizations based on fuzzy logic and servqual method
(International Capital Conference on Multidisciplinary Scientific Research, 2022)
The aviation sector in Türkiye is one of the sectors with the highest growth rate. Competition in the aviation industry in recent years has greatly affected the activities of businesses. For businesses to survive in the ...
Determining the quality index of online shopping websites by using fuzzy logic
(6th International New York Conference on Evolving Trends in Interdisciplinary Research and Practices, 2022)
Online shopping is a platform of e-commerce allowing consumers to purchase goods or services directly from a seller over the Internet using a web browser or a mobile application. Due to Covid-19 pandemic, almost every ...