Effects of website quality dimensions on repurchase intention in airline industry
Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
II. Tourism and Dynamics
Abstract
This study aimed to investigate the effects of website quality dimensions (efficiency, system quality, service quality and privacy) on repurchase intention. Survey technique was used to collect data among 134 participants. The results offered that service quality, system quality and efficiency significantly affect repurchase intention of online airline customers.
Description
International Conference on Tourism Dynamics and Trends (2. : 2017 : Seville, Spain)
Keywords
Website quality, Web sitesi kalitesi, Airline industry, Havayolu endüstrisi, Repurchase intentions, Tekrar satın alma niyeti, Turkey, Türkiye
Citation
Doğan, O., Karasakal, S., Dursun, A., & Ünal, C. (2017). Effects of website qualiy dimensions on repurchase intention in airlıne industry. II. International Conference on Tourism Dynamics and Trends.