Cold chain logistics for frozen food at tourism destinations

Abstract

Purpose- The purpose of this paper is to explore possible distribution system models of cold chain logistics for frozen food producers serving to tourism enterprises. Methodology- The data were collected through multiple case study method. The firms interviewed were chosen from the most visited touristic destination in Turkey, Antalya. These firms differed in size and the types of products. Findings- We have observed significant differences in cold chains for tourism and 3PL-oriented retail sectors. The firms serving to tourism sector generally choose not to use 3PLs due to issues on food safety/quality despite the advantages in investment costs. Conclusion- We conclude that the reasons for the reluctance of the producers to work with 3PL providers was the very hot weather and frequent stops made at hospitality facilities which leave the cold chain prone to temperature changes and product damage as well as the high demand during peak seasons which lead to urgent order requests nonconforming to 3PL service schedules.