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Participation in decision-making and work outcomes: evidence from a developing economy
(Employee Relations: The International Journal, 2020)
Purpose – Although there is general agreement that employee participation in decision-making (PDM) has individual and organizational benefits, an important question remains about the possibility that it may also have certain ...
The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty
(Journal of Internet Commerce, 2019)
Intense competition drives e-tailers to search for radically new ways to maintain and increase their market share. Drawing on Bagozzi’s (1992) appraisal → affective response → behavior framework, this study highlights the ...