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Antecedents of innovative performance: findings from PLS-SEM and fuzzy sets (fsQCA)
(Journal of Business Research, 2020)
Collaboration for innovation and innovative performance have been documented as critical competitive advantage tools for firms in emerging markets. Drawing on the “transactive memory” theory, this paper proposes
that ...
The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty
(Journal of Internet Commerce, 2019)
Intense competition drives e-tailers to search for radically new ways to maintain and increase their market share. Drawing on Bagozzi’s (1992) appraisal → affective response → behavior framework, this study highlights the ...