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    • Conflict management styles of professional tour guides: a cluster analysis 

      Caber, Meltem; Ünal, Caner; Dursun Cengizci, Aslıhan; Güven, Aylin (Tourism Management Perspectives, 2019)
      Professional tour guides play an important role in tourist satisfaction and the business success of tour agencies/operators, since they are directly in contact with tourists and are responsible for managing the tours. ...